1. Privacy Policy

Effective Date: May 2026

Welcome to iMartGroup Ltd.

This Privacy Policy explains how iMartGroup Ltd (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects information when users access or use our WhatsApp Business messaging services, Meta integrations, and related communication platforms.

By using our services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect and process the following information:

1.1 Account Information

• Business name
• Facebook Business account details
• WhatsApp Business account information
• User profile information provided through Meta login
• Email addresses
• Phone numbers

1.2 Messaging Data

• SMS content
• WhatsApp message content
• Media attachments shared through supported messaging channels
• Delivery and read status information

1.3 Technical Information

• IP addresses
• Device information
• Browser type
• Login timestamps
• API usage logs
• System activity logs

1.4 Optional Information

Users may voluntarily provide additional information while using our communication services.

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2. How We Use Information

We use collected information for the following purposes:

• Providing WhatsApp Business messaging services
• Sending and receiving business communications
• Managing user permissions and access rights
• Verifying business integrations with Meta platforms
• Monitoring platform security and preventing abuse
• Improving service performance and reliability
• Providing customer support
• Meeting legal and regulatory obligations

We do not sell personal information to third parties.

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3. Meta and Facebook Login

Our platform uses Meta and Facebook Business integrations for authentication and permission management.

By logging in using Meta services, users authorize iMartGroup Ltd to access permitted account information in accordance with Meta Platform policies.

The data accessed depends on permissions granted by the user and approved by Meta.

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4. Data Sharing and Disclosure

We may share information only in the following situations:

• With Meta Platforms where required for service functionality
• With authorized service providers assisting in infrastructure or messaging delivery
• When required by law or legal process
• To protect platform security, rights, or prevent fraud

We do not share user data for advertising resale purposes.

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5. Data Retention

We retain data only for as long as necessary to:

• Provide services
• Meet contractual obligations
• Resolve disputes
• Comply with legal obligations

Data may be securely deleted after retention periods expire.

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6. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect user information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no electronic transmission or storage method is completely secure.

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7. User Rights

Users may request to:

• Access personal information
• Correct inaccurate information
• Delete certain information
• Withdraw permissions where applicable

Requests may be submitted through our support contact.

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8. Third-Party Services

Our services may interact with third-party providers including:

• Meta Platforms
• WhatsApp Business Platform
• SMS gateway providers
• Cloud infrastructure providers

Their use of information is governed by their respective privacy policies.

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9. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

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10. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will be published on our official website.

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11. Contact Information

iMartGroup Ltd
Email: support@imartgroup.co.tz
Website: https://imartgroup.co.tz

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2. Terms & Conditions

Effective Date: May 2026

These Terms & Conditions govern the use of iMartGroup Ltd messaging platforms and communication services.

By accessing or using our services, you agree to comply with these Terms.

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1. Services

iMartGroup Ltd provides:

• WhatsApp Business messaging solutions
• SMS communication services
• Business communication integrations
• Messaging automation and API services

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2. User Responsibilities

• Provide accurate account information
• Maintain account security
• Use the platform lawfully
• Avoid sending spam, fraud, or abusive content
• Comply with Meta and WhatsApp policies

Users are solely responsible for content transmitted through the platform.

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3. Prohibited Activities

• Send illegal or harmful content
• Violate privacy rights
• Attempt unauthorized system access
• Distribute malware or malicious software
• Use the platform for phishing or scams

Violation may result in suspension or termination.

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4. Service Availability

We aim to maintain reliable services but do not guarantee uninterrupted availability.

Temporary outages may occur due to maintenance, network issues, or third-party service interruptions.

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5. Intellectual Property

All platform content, software, branding, and materials remain the property of iMartGroup Ltd unless otherwise stated.

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6. Limitation of Liability

• Indirect damages
• Data loss
• Service interruptions
• Third-party platform failures
• Loss of profits or business opportunities

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7. Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

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8. Governing Law

These Terms shall be governed by the laws of the United Republic of Tanzania.

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9. Contact Information

iMartGroup Ltd
Email: support@imartgroup.co.tz
Website: https://imartgroup.co.tz